Shipping Policy
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Last Updated
March 3rd, 2025
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Introduction
Welcome to TheRaisedGarden.ca owned by The Raised Garden ("we", "us", “its”, or The Raised Garden). The Raised Garden is pleased that you have decided to order from us. We have listed some information regarding our order fulfilment process down below:
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Shipping Policy
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At The Raised Garden, we are committed to providing high-quality and reliable shipping services to our customers. We want to make sure that your planter arrives at your doorstep in a safe and timely manner. Please take a moment to read our shipping policy before placing your order.
Planter Shipping
We offer standard shipping for all planter orders placed through our website.
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Customs, Duties and Tarrifs
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For orders outside of Canada, the customer will be solely responsible to pay any customs brokerage, duties or tarrif related charges. (if any)
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Cancellations
You may cancel your made-to-order planter order within 6 hours of placing your order. Past this 6 hour period, your order is considered final and not eligible for cancellation.
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Possible Delays
Due to the made-to-order nature of our products, we will only start building your planter once an order has been placed. Our standard lead times typically range from 2-4 days. We do our very best to produce your order quickly, however there is always a possibility of unforeseen delays.
Please keep in mind that due to unforeseen circumstances such as weather or shipping carrier delays, your order may experience delays in transit. We will do our best to keep you informed of any delays and provide an estimated delivery date.
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Damages
We take great care in packaging and shipping our planter, but sometimes damages can occur during shipping. If you receive a damaged piece of planter, please contact us at info@TheRaisedGarden.ca within 24 hours of delivery.
We will require photos of the damage for our records. If the shipping crate or box is visibly damaged, refuse it with the carrier and ensure they mark it as damaged. Each case is subject to inspection and approval. Please note that natural variations and imperfections in wood materials are not considered defects.
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Contact
Thank you for choosing The Raised Garden. We appreciate your business and hope that our shipping policy makes your planter purchasing experience as smooth as possible. If you have any questions or concerns, please do not hesitate to contact us at info@TheRaisedGarden.ca.
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.